FAQs - Mathmos Lava Lamps

All Lava Lamps

• Q. Can I buy replacement parts for my Mathmos lava lamp?

  A.

  Yes. Mathmos lava lamps are designed to last and reduce landfill where possible. You can find replacement lava lamp parts such as bulbs, bases, bottles and other small extras here.
  

• Q. What are the differences in quality between a Mathmos lava lamp and others?

  A.

  Mathmos have been manufacturing high-quality lava lamps in Britain since 1963 and provide a comprehensive range of spare parts. Our unique lava formulation offers a superior flow, longer life, clearer liquid, and the most vivid colours. We operate to the highest safety standards and build quality, and several independent bodies audit us.

• Q. Why can I see a metal spring/coil floating in my lava lamp bottle?

  A.

  The metal spring is an essential component in any lava lamp. This should be found at the bottom of the bottle. If this becomes dislodged, please run the lava lamp for up to six hours. This process may need to be repeated. 

• Q. The replacement bottle I ordered does not fit my lamp. Can I change it?

  A.

  Please contact Mathmos customer services here.

• Q. Why has my lava lamp made strange stalagmite shapes?

  A.

  This is how a lava lamp works. These stalagmite shapes are the early stage of the warming-up process. Please leave the lava lamp on for longer, and this will start to melt and form moving lava shapes.

• Q. Why does my lava lamp colour look different to the picture?

  A.

  Mathmos lava lamp bottles are made by hand, so there may be small variations in the colour. The appearance of colours can vary under different lighting conditions. For reference, our photography will usually display products in a lighter environment. Read more about how lighting can affect lava lamps on our blog here.

• Q. What is Mathmos doing about the halogen bulb phase-out?

  A.

  Don't worry. Whilst some halogen bulbs are being phased out for lighting purposes. Mathmos uses compliant halogen bulbs to heat and light its lava lamps. We also have alternative ways of powering our iconic lamps should there be any further changes to the regulations in the future. We are committed to ensuring that our lava lamps stay out of landfill and spares will be available on an ongoing basis.

• Q. What is the lifespan of a Mathmos bottle or bulb?

  A.

  Mathmos lava lamp bottles last for approximately 2,000 hours. The life of the bulbs can vary depending on usage as halogen bulbs are very delicate. Replacement bulbs and bottles are available to purchase from our website here.
  

• Q. How long can I leave my lamp switched on?

  A.

  Most lava lamps can be used for up to six hours at a time, except for the Candle range (maximum 4 hours) and the Saturn Giant lava lamp (maximum 12 hours).

• Q. Where is the Mathmos brand on my lava lamp?

  A.

  This will vary per model. The Mathmos logo will either appear on the base, cap, or the label on the lead. In most cases, it will be etched onto the bottle.

• Q. Why does my lava lamp have specs and bubbles in the glass?

  A.

  Mathmos lava lamp bottles are manufactured in one of the highest quality automated bottling factories in Great Britain. Small bubbles in the glass are a normal part of the manufacturing process and are not a fault.

• Q. Why does my lava lamp bottle leave one large bubble sitting at the top that does not move?

  A.

  The lava lamp has overheated. It may have been on too long (more than 6 hours). Alternatively, the placement may be unsuitable, such as near a heater or window. Please turn off the lamp and allow it to cool. Reposition your lava lamp to a suitable placement between 20 and 24 degrees.

• Q. Can I buy Mathmos lava lamps and spares for delivery to the USA or Canada?

  A.

  Not at the moment, but please sign up to our USA mailing list to be notified when you can buy from us here.

• Q. Why is my lava lamp bottle cloudy?

  A.

  Lava lamps can become cloudy for two reasons; either they have been shaken or moved whilst hot, or the bottle has reached the end of its life (approximately 2,000 hours). This is often irreparable. Run the bottle a few times to see if this improves the situation. If the bottle does not clear you can purchase a replacement bottle for your lava lamp here.

• Q. Why has the liquid in my bottle gone clear?

  A.

  Over time the dye in the lava liquid will fade, particularly if positioned in direct sunlight. Contact our customer service team here if your lamp is still under warranty and the instructions were followed. You can purchase a new bottle here if your lava lamp is no longer under warranty.

• Q. Do you offer any colours in addition to what is shown on your website?

  A.

  Mathmos has offered a huge number of lava colourways in its long history, but sadly it is not possible to keep every colour in stock. Please choose from our current range. We cannot offer a custom refill service on an ongoing basis. However, please sign up to our mailing list and social media channels as we occasionally offer limited special fills.

• Q. Can I buy new liquid for my lamp, or do you offer custom refills?

  A.

  We do not offer lava lamp bottle refills. Lava lamp bottles are sealed units and should not be tampered with for safety reasons. Do not attempt to top up the liquid as this will void the warranty and could lead to overfilling and increased pressure on the glass as the liquid expands. We do not sell the liquids separately, but you can buy a new bottle and its professionally filled contents from the Mathmos website here.

• Q. Why can I see air bubbles in the lava?

  A.

  Small bubbles in the lava are normal, particularly when you first receive the lamp. As you use the lamp over time, the bubbles will reduce.

• Q. Why is there wax sticking to the side of the bottle?

  A.

  First, try using the lava lamp a few times and monitor the wax; this should join the rest of the contents. Contact our customer service team here if this does not occur, and the instructions were followed. Please consider purchasing a new bottle here if your lamp is no longer under warranty.

• Q. Why can I see a foreign object in my new lava lamp bottle?

  A.

  There should be nothing in the bottle besides lava, liquid and a metal coil. Sometimes you may notice darker specs in the lava as it is flowing. As each batch is individually made, varying amounts of dye particles can sometimes be observed in the lava. These will often fade over time and are not considered a fault. Please contact our customer services here if you see anything else in your bottle.

• Q. How should I recycle my lava lamp when it reaches the end of its life? (Except Saturn)

  A.

  Why not purchase replacement parts? You can find spares for most models of Mathmos lava lamps from the 1960s to the present day on our website here. If you must recycle the unit, please take your unit to your nearest household recycling centre, which specialises in recycling electrical waste.

• Q. Has the formulation of Mathmos lava lamps changed?

  A.

  The formulation has improved since the 1960s making our lamps less likely to cloud in the heat or freeze in the cold. However, we have not changed the formula in many years.

• Q. Why does my lava lamp bottle not flow or make lava shapes?

  A.

  1. Check your bulb is working and is the correct wattage.
  2. Check you have positioned the lamp away from drafts, air conditioning or a window. Try the lamp in a new position in the room.
  3. Make sure the room is at least 20 degrees centigrade.
  4. The lamp will take longer to warm up the first few times; run the lamp for 4-6 hours each time.
  5. If you have an older base check the correct light source is fitted: see our bulb section for the possible bulbs here.
  6. Check there is a coil at the bottom of the bottle.
• Q. How can I clean my lava lamp?

  A.

  The bottle should be cleaned with a glass cleaner and a cloth. The base and cap are either Aluminium or Zinc (depending on the lamp you own) so please use recommended products. If in doubt just use a soft cloth. Do not use abrasive cleaning products as this can irreparably damage the lamp.

• Q. My lava lamp is faulty, what can I do?

  A.

  Firstly, read through these FAQs to see if your question has been answered. If not, we offer a one-year warranty on all our products and up to two years if bought directly from our websites. If your lamp is within the warranty period, please contact our customer service team. Please read our Faulty Product Returns Advice.

• Q. Can I buy a new screw cap for my lava lamp bottle?

  A.

  Mathmos lava lamp bottles are sealed units and so we do not sell the screw cap separately, but you can buy a new filled Mathmos bottle here.

• Q. My lava lamp broke on the floor, how do I clean it up?

  A.

  Dispose of as much of the liquid and lava that you can remove from the floor. Then use recommended cleaning methods for removing coloured water and wax specific to your floor type.

• Q. How old is my lava lamp?

  A.

  There have been many small changes in the manufacture of Mathmos lava lamps over the long production period. Dating lava lamps is not something we can do for you. To begin this process, you might visit one of the specialist sites, such as www.flowoflava.com.

• Q. Do you supply replacement lamp holders for my base?

  A.

  Due to electrical safety regulations, we cannot supply replacement lamp holders separately. Fully assembled base units are available from our spares section here.

1960s Originals Range

• Q. How do I fit my halogen bulb?

  A.

  Halogen bulbs are very delicate. Please find instructions relevant to your lamp here.

• Q. How long should it take for my lava lamp to warm up?

  A.

  Most lava lamps should start working within one hour to an hour and a half from being switched on. First, they will form stalagmite shapes before the liquid lava formations. Please note that new bottles may take longer to heat up when new (up to three hours), but the time taken is expected to decrease after several uses.

• Q. Can I buy Bayonet fitting bulbs for my 1960s Astro lamp?

  A.

  Yes. We had these specially made to ensure our 60s lamps can still be enjoyed, see here.

• Q. Why is my bottle not sitting straight in the base?

  A.

  Mathmos bottles are supplied with a lip that runs around the bottom of the bottle to ensure they sit straight in the base. When the bottle is placed on a base, it should fit securely, although it will still be possible to move the bottle from side to side, and a shadow gap may be visible. There have been many bottle and base size variations over time, so it may be possible with some much older products that a new bottle does not fit in the base. Please contact our customer service team for advice if your bottle isn't sitting on the base.

• Q. Why is my lava lamp not lighting up?

  A.

  Please check that your bulb is working. You can purchase a new bulb here. Alternatively, please check the integrity of the fuse located in the plug.

• Q. Why is there a small gap between the base and the bottle?

  A.

  Some lamps have a shadow gap between the base and the bottle; this is normal.

Candle Range

• Q. How long should it take for my candle powered lava lamp to warm up?

  A.

  Candle-powered lava lamps should start flowing within twenty minutes after lighting. First, they will form stalagmite shapes before the liquid lava formations. Please note that new bottles may take longer to heat up; the time taken is expected to decrease after several uses.

• Q. Which tea lights should I use with my candle lava lamp?

  A.

  The larger tea lights with a height of 15 mm work best. Tea lights can differ in flame height, heating ability and wick length. If you have a lower tea light, you could try and raise its height by placing a coin underneath.

• Q. Will candle-powered lava lamps work outside?

  A.

  Yes. Like any unprotected candlelight, you will need a place with no wind.

• Q. What extra safety precautions should I use when using a candle powered lava lamp?

  A.

  Firstly, please read the instructions carefully. Following any points that are relevant for all tea lights.

  DO NOT: leave unattended, leave on when going to sleep, use water to put out the flame, let debris (like part of a match) sit in the tea light, position near anything flammable, touch or move when lit, position near drafts, vents, children, or pets.

• Q. Why is my bottle not sitting straight in the base?

  A.

  When the bottle is placed on a base, it should fit securely, although it will still be possible to move the bottle from side to side, and a shadow gap may be visible.

All Ages Range

• Q. How do I fit my Neo halogen bulb?

  A.

  Once your product has completely cooled, use the Allen key provided to unscrew and remove the back screw (keep these components safe). Holding the bottle and arm piece carefully, lift and remove the bottle and arm piece from the base. Carefully take the arm piece off the bottle. When installing the bulb, please only fit the correct type, as stated in the label on the base. You can install this by gently pushing them into the holder socket. Following a successful bulb change, please follow the instructions given previously in reverse to reassemble your lamp.

• Q. How long should it take for my lava lamp to warm up?

  A.

  Most lava lamps should start working within one hour to an hour and a half after they have been switched on. First, they will form stalagmite shapes before the liquid lava formations. Please note that new bottles may take longer to heat up (up to three hours), but the time taken is expected to decrease after several uses.

• Q. Are Mathmos lava lamps suitable for children?

  A.

  The only suitable lava lamps for children are the Mathmos Neo table range. The Neo lava lamp was developed with children in mind, so as well as looking stylish, it is also shatterproof, has fixture points, does not get too hot, and is screwed together as a secure unit. The lamp has also passed stringent safety checks required to be classified as child-safe, something no other lava lamp in the UK has a classification for. We recommend all other lava lamps be placed well out of reach of children under 14 years old.

• Q. What makes Neo qualify for a certificate for all ages, unlike other lava lamps?

  A.

  The product must adhere to a stringent criterion to achieve this. For example, the bulb should not be accessible without a tool, it must be low voltage (not mains voltage), it must be very stable, it must have a shatterproof coating on the glass, the bottle must be fixed to the base, and it must not be too hot.

• Q. Can I use a Neo bottle in my Telstar or Astro Baby lava lamps?

  A.

  No. Neo has a unique formulation different from other bottles. This would overheat if used with other models. Contrastingly, Astro Baby and Telstar bottles will run slowly or not at all if used with the Neo.

• Q. Neo’s bottle looks a little different to the other Mathmos lava lamp bottles, why?

  A.

  The bottle has a shatterproof coating to help hold the glass together should this be dropped and broken. In this worst-case scenario, additional bottles are available to be purchased here.

• Q. I have lost the screw holding my Neo together. What should I do?

  A.

  Replacement screws and Allen keys can be purchased for the Neo lava lamp here.

• Q. Can I easily change my Neo bottle when needed?

  A.

  Once your product has completely cooled, use the Allen key provided to unscrew and remove the back screw (keep these components safe). Holding the bottle and arm piece carefully, lift and remove the bottle and arm piece from the base. Carefully take the arm piece off the bottle. Reverse this process to install the new bottle. Replacement bottles for the Neo lamp can be purchased here.

• Q. Why is my Neo lava lamp not lighting up?

  A.

  here. Alternatively, please check the integrity of your power supply (from the plug to the lamp). Replacement power supplies can be purchased here.

  
  

• Q. Why is there a small gap between the base and the bottle?

  A.

  Some lamps have a shadow gap between the base and the bottle; this is normal.

• Q. I am having trouble fitting my Neo together.

  A.

  It is important to install the cap and rear arm element on top of the bottle before you position these on the base. Please see the 'Instructions' tab for detailed assembly guidelines on the relevant product page.

• Q. There is a little light bleed from the joints at the back of Neo, is this normal?

  A.

  Yes, this is normal.

• Q. The screw fixing my Neo together sticks out a little, is this normal?

  A.

  Yes. They do vary a little, and this can be normal.

• Q. Is it possible to connect my Neo Wall lava lamp directly to the mains wiring without the supplied power supply?

  A.

  Under no circumstances must the Neo Wall be installed in this way. The Neo Wall lava lamp is a low voltage (class III) product and must be connected to the included power supply to function safely and correctly.

• Q. Why does my Neo lava lamp not come on immediately?

  A.

  A slight delay before the light comes on is normal with halogen bulbs. This is not considered a fault.

Telstar

• Q. How do I fit my Telstar halogen bulb?

  A.

  Halogen bulbs are very delicate, please find instructions relevant to your lamp here.

• Q. How long should it take for my lava lamp to warm up?

  A.

  Most lava lamps should start working within one hour to an hour and a half from being switched on. First, they will form stalagmite shapes before the liquid lava formations. Please note that new bottles may take longer to heat up (up to three hours), but the time taken is expected to decrease after several uses.

• Q. I've lost the rubber protectors from the bottom of my Telstar. What can I do?

  A.

  You can purchase a set of Telstar boots from our spares section here.

• Q. Why is my Rocket lava lamp not lighting up?

  A.

  Please check that your bulb is working. You can purchase a new bulb here. Alternatively, please check the integrity of the fuse located in the plug.

• Q. Why is there a small gap between the base and the bottle?

  A.

  Some lamps have a shadow gap between the base and the bottle; this is normal.

• Q. Why is my bottle not sitting straight in the base?

  A.

  Mathmos bottles have a lip which runs around the bottom circumference to ensure they sit straight in the base. The bottle should fit securely, although it will still be possible to move it from side to side, and a shadow gap may be visible. There have been many bottle and base size variations over time, so it may be possible with some much older products that a new bottle does not fit in the base. Please contact our customer service team for advice if your bottle isn't sitting on the base.

iO

• Q. How do I fit my halogen bulb? (iO)

  A.

  First, ensure that the product is unplugged and cool. Remove the glass heat shield. At first glance, the bulb may look too long, but rest assured as the bulb holder contacts are spring-loaded. Locate one end of the bulb on the pin and gently push. The other end of the bulb can then be located on the opposing pin. Finally, refit the glass shield.

• Q. How long should it take for my iO lava lamp to warm up?

  A.

  The iO giant lava lamp should start working within two to two and a half hours from being switched on. First, the lava will form stalagmite shapes before the liquid lava formations. Please note that new bottles may take longer to heat up (up to three hours), but the time taken is expected to decrease after several uses.

  
  

  If your big lava lamp does not warm up during this time, please ensure the room temperature is at least 20 degrees. Lava lamps should also be located away from any drafts or air conditioning.

• Q. I have broken the iO glass shield, do you have spares?

  A.

  Yes. Mathmos lava lamps are designed to last. Please contact our Customer Service Team here.
  

• Q. Will a Lunar bottle work on my iO?

  A.

  Yes. The iO and the Lunar lava lamps use the same bottle. They are interchangeable.

• Q. Do you provide a dimmer with the iO?

  A.

  The iO runs best at an ambient temperature between 20C and 25C. Under these circumstances will not need a dimmer.

  Sometimes when the ambient temperature is higher, it may be better to run the product with the lamp dimmed. Plug-in dimmers, suitable for halogen lamps, are readily available and can be used with the iO lava lamp.

• Q. How do I fit my iO cap correctly?

  A.

  Ensure that the cap is the correct way around. The two arms should be aligned with the slots in the cap before gently pushing down. Do not force the cap as this could damage your product. See our assembly video here.
  

• Q. Do I need to fit the glass heat shield in my iO lava lamp?

  A.

  Yes. This is an integral safety component of the product.

• Q. Do I need the heat ring for my iO lava lamp?

  A.

  Yes. This is an essential part of the heating system for the lava.

• Q. How much does the iO lava lamp weigh?

  A.

  The iO lava lamp weighs 9.9 kilograms.

• Q. What size is the iO lava lamp?

  A.

  The iO lava lamp measures 78 cm (30.7 inches) in height and 24 cm (9.44 inches) in diameter.

• Q. Why is my iO lava lamp not lighting up?

  A.

  Please check that your bulb is working. You can purchase a new bulb here.

• Q. I have lost the screw holding my iO together. Can you help?

  A.

  You can use a standard Allen key screw of the appropriate size (M4 x 8mm). Alternatively, these are stocked as spare parts here.

• Q. The screws fixing my iO together stick out just a little, is this normal?

  A.

  Yes. They do vary a little and this can be normal.

Saturn

• Q. How do I fit my halogen bulb? (Saturn)

  A.

  Fit the bulb into the product by pushing one end in and springing it into place between the lamp holder contacts. 

  Ensure that each end of the bulb is sitting entirely in the lamp holder.

  Please find more guidelines for assembling the Saturn product on the product page 'Instructions' tab here.

• Q. How long should it take for my Saturn lava lamp to warm up?

  A.

  The Saturn lava lamp should start working within three to three and a half hours after switching it on. First, they will form stalagmite shapes before the liquid lava formations. Please note that new bottles may take longer to heat up, but the time taken is expected to decrease after several uses. If your lava lamp does not warm up during this time, it may be positioned in the wrong place, or the room temperature may be too cold. Mathmos lava lamps should be located away from drafts or air conditioning and at room temperature of 20 to 24 degrees.

• Q. How much does the Saturn weigh?

  A.

  The Saturn weighs 24.7 kg in total. The stand and aluminium parts weigh 5.7 kg, and the bottle weighs 19 kg separately. Important: Lifting the bottle is a two-person task. With one person on each side carefully lift the bottle into position.

• Q. What size is the Saturn?

  A.

  The Saturn lava lamp measures 152 cm (59.84 inches) in height, 54 cm (21.26 inches) in width, and 48 cm (18.9 inches) in depth. The spread of the legs is 61 cm (24.02 inches) in diameter.

• Q. Is a switch included with the Saturn lava lamp?

  A.

  The Saturn lava lamp is fitted with a foot switch; this does not require a large amount of force to operate.

• Q. How long is the mains cable for the Saturn lava lamp?

  A.

  The Saturn is fitted with a 3-metre cable. Important: Ensure the power cable can reach the socket location without being overstretched and does not become a trip hazard.

• Q. What are the slots in the feet for?

  A.

  The slots enable you to fix the product to a surface should the need occur (i.e., in public areas). Please use fixings that are appropriate for the floor surface.

• Q. Are the halogen lamps used in Saturn being banned?

  A.

  These lamps are currently exempt under the new UK and EU Ecodesign regulations.

• Q. Can the Saturn lava lamp be used in public areas?

  A.

  Yes. Please perform an independent risk assessment like any other electrical product in a public space.

• Q. Why is my Saturn lava lamp not lighting up?

  A.

  Please check that your bulb is working. Alternatively, please check the integrity of the fuse located in the plug. If you need further assistance, please contact us here.

• Q. What is the best way to move the Saturn lava lamp?

  A.

  First, unplug the product and wait for it to cool completely. With two people, gently lift the bottle off the stand and set it safely to one side. Move the stand to your desired location and re-position the bottle on top. Never drag the product as this can permanently damage the stand or cause this to tip over.

• Q. I can sometimes see a blue flash of light from the foot switch. Is it safe?

  A.

  Yes, it is perfectly safe. When the lava lamp is switched ON a live electric current is restored on the circuit, this can occasionally create a small blue flash.

Rokit

• Q. Where is the Mathmos brand on my Rokit?

  A.

  The Mathmos branding is on the leg.

• Q. I have broken the Rokit glass shield, do you have spares?

  A.

  Yes. Mathmos lava lamps are designed to last please buy replacement parts here.

• Q. Will a Lunar Bottle work on my Rokit?

  A.

  The Rokit, iO and the Lunar use the same bottles and are interchangeable.

• Q. How can I clean my Rokit lava lamp?

  A.

  The bottle should be cleaned with glass cleaner and a microfibre cloth. Only use a microfibre cloth to clean the aluminium parts. The silicone slots can be cleaned with a damp cloth. Do not use abrasive cleaning products as this can irreparably damage the product.

• Q. You don't provide a dimmer with the Rokit?

  A.

  The Rokit runs best at an ambient temperature between 20 and 25C and under these circumstances will not need a dimmer. Sometimes when the temperature is higher it may be better run the product with the lamp dimmed. Plug-in dimmers suitable for halogen lamps are available and can be used with the product.

• Q. Do I need to fit the glass shield?

  A.

  Yes, this is an integral safety component of the product.

• Q. How long should it take for my Rokit lava lamp to warm up?

  A.

  The Rokit Lava lamp should start working within two to two and a half hours of turning it on. First it will form stalagmite shapes, then they will start to form lava lamp shapes. Please note, new bottles will take longer to heat up (up to three hours), but the heating time will decrease after several uses. As the Rokit use a lower wattage lamp than the iO the lava can perform differently to that model. If your lava lamp does not warm up in this time it may be positioned in the wrong place or the room may be too cold. Lava lamps should be positioned away from drafts and air conditioning. The room should be at least 20 degrees centigrade.

• Q. I am having trouble changing the bulb.

  A.

  Ensure that the product is unplugged and cool. At first glance, the bulb looks too long for the lamp holder, however, the contacts are spring loaded. Locate one end of the bulb on the pin and gently push, the other end of the lamp can then be located on the other pin. Refit the glass shield.

• Q. How much does the Rokit Weigh?

  A.

  The Rokit weighs 12 kg.

• Q. What size is the Rokit?

  A.

  The Rokit is 66.5 cm (25.79 inches) high and 25 cm (9.84 inches) in diameter.

• Q. I can sometimes see a blue flash of light from the switch. Is it safe?

  A.

  It is perfectly safe. As the live current makes contact with the other part of the switch it can occasionally create a small blue flash.

• Q. Are the halogen lamps that the Rokit uses not banned?

  A.

  These lamps are currently exempt under the new UK and EU Eco Design regulations.

Evo

• Q. Can I use any Astro baby or Telstar bottles with Evo?

  A.

  No, only use bottles bought within the last two years. Older bottles may sit too near the candle.

• Q. How long should I wait before using Evo?

  A.

  Please wait 24 hours before using Evo. The bottle needs to warm to room temperature before use. A sudden temperature change could cause the bottle to crack.

• Q. How long will the bottle take to flow?

  A.

  The bottle will take 45 minutes to 1 hour to flow depending on ambient conditions.

• Q. Which tealights should I use with my Evo?

  A.

  Tealights differ in flame height, heating power and wick length. The larger tealights with a height of 15 mm work best. If you have a lower tea light you could try and raise its height by placing a coin under the tea light.

• Q. What bottles are compatible with the Evo?

  A.

  Only use Telstar or Baby bottles bought from Mathmos in the last two years. Neo bottles have a plastic coating that will melt, and older Telstar and Baby bottles may sit too near the candle.

• Q. Will candle powered lava lamps work outside?

  A.

  Yes, but like any unprotected candle, you need a place with no wind.

• Q. Can I use a Neo Bottle on the Evo?

  A.

  No, these bottles are not suitable for use with this product.

• Q. Is the Evo portable?

  A.

  It can be positioned anywhere however, keep away from flammable objects and do not move when lit.

• Q. Can I use other candles in the product?

  A.

  No, it has only been designed for use with a tealight.

• Q. Can I use scented candle products?

  A.

  We would not recommend these types of candles for this product.

• Q. Why can I see bubbles and small scuff marks in my glass base?

  A.

  These are hand pressed from molten glass, so each piece is unique. This is a natural and unavoidable part of the manufacturing process.

• Q. How long should the wick of the tea light be before use?

  A.

  Please trim the wick of the tea light to 0.5cm and point it upwards before lighting.

  Long wicks can occasionally cause flaring of the flame that could affect the bottle.