FAQ

Order Tracking

Where's my order?

Once your order has been booked in with Parcelforce you will receive a tracking code by email or text. You will be able to use your code on the Parcelforce website to track your parcel or you can use the tracking function below. For general information about our delivery times and services please click here.

Where's my tracking code?

Packages are booked in to the delivery system at 5pm each day. After this time you will receive an email or text from Parcelforce with your tracking number and instructions on how to track your parcel.

Bulbs

Which bulb do I need for my lava lamp?

This is section 2 question 1 answer.

My bulb is broken what do I do?

Please please please me

I've been sent the wrong bulb, what should I do?

This is section 2 question 3 answer.

Lava lamp specific FAQs

Have a question about lava lamps?

For a comprehensive set of lava lamp related FAQs please click here

Returns and Replacements

I would like to return/replace my product what should I do?

Please refer to our Terms and Conditions under heading 'Your consumer right of cancellation' which defines our returns/cancellation policy.

My product is faulty what should I do?

Please refer to our Terms and Conditions under heading 'Our Guarantee & FAULTY PRODUCT' which defines the procedure for dealing with a faulty product.

Contact

How do I get in contact?

If you can't find the answer to your question please get in contact via our contact page.